With Today's high-speed expansion of information and development of the Internet and social media, it not only changed the business model of some traditional industries, but also played a significant role in promoting customer service. From the year of 2010, ZK accessed to the Internet, took the advantage of the Internet to develop overseas markets, develop the external trade by e-commerce platform. The foreign trade orders reached in 50,000,000 RMB per day from 900, 000RMB.

Social media brings changes to business

Social media has changed the world around us. The time is gone, which enterprises earned a lot of money using the information asymmetry between users and the market. Developed social media to allow customers to become more intelligent, more knowledgeable. Customer understanding of service standards greatly enhanced than in the past, on the contrary only friendly attitude, courteous service has been far from being able to meet the appetite of customers. Customers need is "good value for money" - - even well-known brands, but if the goods with the low cost performance and poor service, customers still will not buy it! The development of social media makes the enterprise's customer service set a higher standard.

ZK upholds core culture philosophy of “Morality goes before work, profit got later than others." and insist on that “Being genuine; service taking top priority; delivery and paying in time.” is the service concept. And we also set the benchmark according to on the equipment requirements from customers, as well as special geographical location and local requirements. Meanwhile we provide one-step service from design, technology, development, manufacture, marketing, installation, commissioning and training, so that making customers not be worry. ZK will use the most advanced technology for you to create a perfect process to achieve new situation of efficient, energy saving, environmental protection, high yield.

How to make good use of social media

In contemporary society, social media has become a part of our life, and it is also a part of our economic life. But social media is not once and for all, contrarily it is a double-edged sword. When the enterprise use social media, they need to planned the layout carefully, which can bring considerable benefits to the enterprise.

1 The Consistency of Information and Activities

To establish brand loyalty by using social media, we should pay attention to the consistency of online activities and offline activities, and ensure that the release of the activities are carefully arranged. Enterprises should have a specialized network editorial department to ensure that the release of information can attract consumers to participate and be closely related to the concept of the brand.

2 Three points to satisfy users:

(1) Transpositonal consideration, put yourself in the user's position on thinking, accurately grasp the customer's expectations;

(2) Go all out to meet the needs of customers to meet and exceed their expectations.

(3) Service tailored, so that every user can feel your special care.

If the enterprise can not solve customer’s problems in time, the customers will complain about you in the circle of friends, parties, dinner and social media, which damages your reputation. On the contrary, if you provide services beyond the expectations of customers, they will be in public places and social media for your good reputation and continue to do business with you.

Social media provides everyone with a fair stage. If companies do well, this platform can help you do brand promotion, and good reputation can also be quickly spread through this platform. If enterprise service is not good, the user can use this platform to express their views on corporate social supervision. Companies and users become more equal with social media platforms.

ZK will always put the interests of customers in the first place and create maximum profit for customers. Our main products is rotary kiln, ball mill, and other mining equipment. ZK looks forward to your sincere cooperation, and harmonious development of a win-win situation.